This settlement ensures that consumers will receive the refunds that they are entitled to.. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. Re: Refund? Give them any information they may need. Tickets were either never delivered or arrived late. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." No big deal, I know they use 3rd parties sometimes. However, StubHub offers a refund. StubHub has the final decision on whether or not you will receive a refund. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. McMillan is asking the court to prohibit StubHub from issuing coupons worth 120% of the purchase price in lieu of refunds and to order the company to reinstate its pre-March 20 refund policy. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . Dollar Scholar Asks: Does Postdating a Check Work? The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. StubHub Refund Policy - When The Event Is Postponed Or Canceled. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. We are changing the way you register and sign-in to the StubHub Community. The April 25th show was canceled due to COVID-19. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. The StubHub case is a good example of how McGill has empowered plaintiffs to push for class litigation. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. Many companies featured on Money advertise with us. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. Cookie Notice Make the best possible case for yourself. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. You can resell your ticket using either an app or a PC. Providing refunds obviously makes sense, but what happens for those tickets resold in a secondary market? StubHub stopped guaranteeing cash refunds. Frankel is the author of Double Eagle: The Epic Story of the Worlds Most Valuable Coin. No. You never know when you might find yourself financially strapped - the good news is you have options. The issue happened on the day of the festival so I did not have the option to address it in advance. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Sorry we couldn't be helpful. On that front, things played out almost laughably on Saturday. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. Original review: April 16, 2023. *It should also be noted that on StubHub's own forum, I noticed two other posts about refunds taking longer than 120 days, but those were both quickly deleted. The class complaint sought a public injunction to require StubHub to honor the full cash refund policy or to conduct an advertising campaign to notify consumers that it is not actually promising full refunds to all customers. Ads by Money. Class counsel in the StubHub MDL said in their brief opposing arbitration that their injunction claim is exactly that: a necessary means to block StubHub from continuing to deceive the public about its refund policy. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. (Reuters) - The McGill rule has struck again. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. Save my name, email, and website in this browser for the next time I comment. The refund will typically process within 5 to 8 business days. Most recently, a divided panel in Hodges v. Comcast Cable Communications LLC ruled that the McGill rule applies only to forward-looking injunctions that seek to prevent future violations of law for the benefit of the general public as a whole.. We also share information about your use of our site with our social media, advertising and analytics partners. As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. The corporate pushback has not escaped the attention of the 9th Circuit. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. You can request a refund from StubHub by email. (States, Store Locations, Prices, Types + More). follow the steps below.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',158,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); StubHub makes the final decision on whether or not you are eligible for a refund (including any shipping/handling fees). There doesnt seem to be any data on how many tickets sold through StubHub arent real, but a Google search of fake stubhub tickets brings up a handful of complaints. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. Receive a coupon for 120 percent of your original purchase*. You can send a private message to us here @TeamStubHub. and would like to return it? As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. Call +1 (866) 788-2482 with all the details about the purchase. From that StubHub wallet page you can request a refund instead of keeping the credit. US and Canada 1.866.788.2482 Toll free. and our The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. Still learning the basics of personal finance? Would love to hear if anyone has had success getting a refund from Stubhub. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. After the switch, you will enter the email address you use to access the community in order to reset your password. StubHub itself admitted no wrongdoing in the settlement. Unfortunately there is too much of this happening because of Stubhub's customer service problems so it falls on you to have to call and wait . How Can I Request a Refund for a StubHub Ticket? Help us improve this article with your feedback. StubHub counsel William Donovan and Daniel Campbell of McDermott did not respond to my query on Gilliams ruling. Go with that one and theyll connect you with a representative. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Get useful tips, expert advice and cute animals in your inbox every week. Others were postponed. Click here to explore your options! Explain your scenario, and provide any applicable evidence. Customer service all the way to your seat, 2000-2022 StubHub. For more information, please see our If any of these tragic events occur, you will be eligible for a refund. Stubhub does not accept returns. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. You can get a refund from StubHub by calling their customer service line. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? That is a great question. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. I reached out to Stubhub and they said since the event already happened, yesterday, there's nothing they can do. Opinions are our own, but compensation and in-depth research determine where and how companies may appear. Enjoy!Make sure we land in your inbox, not your spam folder. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. StubHub's return policy is called the "FanProtect Guarantee". Opinions expressed are those of the author. NYU Local editor in chief, aspiring dolphin trainer. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? StubHub Return Policy [Quick Information]. Phone Call 1-866-788-2482. Class counsel merely threw those words into their complaint, in a thinly veiled maneuver to try to avoid arbitration.. But it isnt always that easy. Describe your scenario and include any supporting evidence. A Personal Loan can help you mitigate losses and get back on track. ", (FYI: StubHub's website now says "if your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund." dont worry you can get your StubHub ticket refund(including any shipping/handling fees). Before joining Reuters, she was a writer and editor at The American Lawyer. StubHub is a ticket resale and exchange service. StubHub changed its refund policy about a month ago. If StubHub asks you to return the tickets you . We just sent you a welcome email. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Required fields are marked *. The company blamed the difficulty of recouping from sellers during the pandemic. Sometimes email clients send our first email to a spam or promotions folder. am I just fucked out of $250? StubHub wont refund me for tickets I never received? Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. When this happens, you will be notified by StubHub that the event was canceled and they will let you know how to . There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Yes, StubHub is both reliable and offers a refund policy. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. In 2020, I told you about U.S. Supreme Court petitions from Comcast Corp and AT&T Mobility LLC that characterized the McGill rule as a mistake that had enabled consumers to weasel out of arbitration. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Learn more about how we make money. The . Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Lots 81-82 Street C Scan this QR code to download the app now. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. Make the best possible case for yourself. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. From that StubHub wallet page you can request a refund instead of keeping the credit. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want.
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