( 2nd post) I hope I posted in the right section. So, be sure to seek guidance from the dealer. You can check whether your smart hub is Alexa-registered by visiting Amazons Smart Home page. DIYSmartHomeHub.com is a participant of the Amazon Services LLC Associates Program, an affiliate advertising program it is designed to provide an aid for the websites in earning an advertisement fee by means of advertising and linking to Amazon.com products. Click Smart Home and then click Devices. Its like the device health is reporting to Alexa even if it is turned off. To check this, I usually stand beside my router and connect to my Wi-Fi network on my smartphone, disable mobile data and then in Google I search for speed test. * on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. But then can fail to do so if there are system errors. If your actual Alexa device, such as an Echo speaker or display, is not answering you, check out our other troubleshooting guide here. And users receive these updates by updating their apps. Because if yes, there are high chances that Alexa is not really unresponsive. Tap on the menu icon in the top left corner of the screen. capability "Actuator" You can only create Alexa routines through the Amazon Alexa app. Should Smart Devices Be on a Separate Network? Check if the WiFi network matches the same network connected to your Alexa device. From there youll need to re-add the device from the manufacturer's app. SmartThings works with Alexa, Google Assistant, Phillips . Make sure that you enter the correct WiFi password. Works for about half a day then takes a dump. Who did you buy it from, can you return it? In some cases, Alexa devices cant receive stable WiFi due to connection interference. 9. Disclaimer: You are responsible for your own safety. I tried buying those alexa buttons, but they were out of stock everywhere. * Available technology, functions and features may vary by country, service provider, network environment or product, and are subject to change without notice. Not ST buttons. When added through the alexa app, it's detected and appears, but tapping on the device ("Heat" in the app) it says the "Server is unresponsive". But we cant Use a smartthings button as the trigger. And you would have to use webcore to keep track of where you had been and then where you wanted to go. Update the device manufacturers app and the Alexa app to the latest version, 9. Q: Why is my ST Button visible in Alexa, but unresponsive, according to Alexa? Ive checked to see if the manufacturers app is fully up to date and if not, updated it. show original. Its a brand new virtual device. JD: When you create a virtual device you then would have two devices, the original physical button that you can hold in your hand and the virtual device. Just do this, @Fastb. I am so pissed off right now I want to throw the whole lot into the trash and forget about it all!!! Unless you change it back to default. Edit: So, make sure only to do this if nothing above works. Both the apps work fine. And all you have there are two different DTHs added to your library. So, be sure to thoroughly check up on the unit before going through these methods. Interferences, excessive noise, and dampening materials around the unit can create a ton of issues in the long run. Already have: For example, you can limit your smart TV usage to 3 hours a day. 1. The Pierron DTH is for a virtual device. You may obtain a copy of the License at: This will help prevent any issues caused by being too far away for a good connection. They work very well. Restart your Alexa device: Minor glitches may cause your Alexa device to become unresponsive. But it doesnt respond. JD: you say it found the physical button, but as far as I know, thats impossible. If you often change the wake word, then that may be the reason why your Alexa device is unresponsive. Ive tried all the tricks I know of, but she is unresponsive. Powered by Discourse, best viewed with JavaScript enabled, SmartThings Button added, but Alexa says the "Device is Unresponsive", https://raw.githubusercontent.com/bjpierron/SmartThings-Alexa/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, Amazon Alexa Voice Remote Control for Echo and Echo Dot for sale online | eBay. The virtual device uses the virtual DTH.. Ive followed all of the recommendations and still cant get Alexa to work. I also bought an Alexa controlled TV that I never got to work. Newbie here. And deleting it doesnt make any difference. Once youve connected your Alexa device to your WiFi, make sure to do the same to your other smart devices. I hope. For issues related to the SmartThings Skill or connected Samsung products, contact Samsung Support. Maybe the bjperrion DTH is outdated (and only works with the classic app, but that doesnt seem like it could affect operation), or some other incompatability. So, you will have to follow through with a reset. Many WiFi users dont know it, but your unlimited WiFI plan is not unlimited. Note: Upgrading your internet plan increases your internet bandwidth as well. You will not be able to get any response from the device when the room is cluttered with interference. With the problems Im having, Im thinking of throwing in the towel. Try Restarting and Resetting. I have 6 devices connected to Alexa linked through the Kasa app. Hence, before jumping to any conclusions, check that the button is turned on. You may be able to tap it on your phone to turn it on and off, but that just means that there is an app somewhere that recognizes it and will note that its state has changed. (Before we start this, I just like to put in another plug for just buying a $15 Amazon remote off of eBay. Or at least in the same room. We can play the audio of dogs barking with an echo routine (not a smart things routine). Updated. I think I figured out what the issue is, When I turn the device health on most of my devices are unavailable except a few and those I am able to control with echo. Now lets think about using a SmartThings button to control the volume on an echo. Not one damned thing. Very frustrating. But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons. When I go in to the alexa app it says the same thing that the device is unresponsive. Tip: If you dont want to leave smart devices switched on all the time, consider creating Alexa routines. From there, you can go about checking the response after the device has a chance to connect to the router. Does a Wi-Fi repeater slow down internet? And this firmware updates from time to time. Just sayin. * for the specific language governing permissions and limitations under the License. As mentioned above, a lot of smart home devices, including Alexa, rely on cloud services to operate. So, be sure to ask the assistant to learn your voice. If your SmartThings devices cant connect to a stable network, then they will show up as unresponsive on your mobile app. Because its going to work perfectly for both increase volume and decrease volume and the project will be done. TRIED TO SET IT UP. It will prompt for the update, and it . Brian. It usually involves holding certain buttons for a specific amount of time. one tap: volume up My Sony Smart TV had a responsive alexa for 18 month One day she stopped responding. These devices can be anything in your house, including: Check out: Is Bluetooth Better Than 2.4 GHz? Both of these devices will show up in the smartthings mobile app. There are steps you can take to ensure a smooth setup. Click the Search icon and enter the app name and click Enable to Use. Follow the instructions and your voice commands should be back up and running. Under the Reset Settings menu, select the Factory Reset option and select the selected option. If someone turns the light switch off, no power is getting to the bulb. Your Alexa device is unresponsive because the WiFi connection is unstable or has low bandwidth. If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. The process is quite simple and has a high probability of fixing the given error. You can do that by setting a time limit when using certain gadgets. Alexa reports of the button: The device is unresponsive. Now go to the App Store or Google Play, find and install the latest version of the app. Dont waste your money, My Merkury bulb (Geeni App) worked fine for a few months. You will be able to turn the virtual switch part on and off just with the official smart lighting feature. Sometimes Skills can mysteriously become Disabled, which can be due to new permissions or new terms of service that need to be agreed. If I cannot load Google from this distant location, then you may need to invest in a Wi-Fi extender or upgrade to mesh Wi-Fi to improve signal strength. . If you do find cracks, frayed sections, water damage, discolored parts, or any other indicator, then reach out to the dealer. Power cycle your devices (Turn them off and on again! I DONT HAVE AN original DTH. It says server unavailable. Sometimes the Alexa fails to control the SwitchBot devices anymore while it worked well before. All 3 of my echo dots stopped working at the same time I went on my phone Alexa app and cant even get on that I ha e done everything! THAT LOSES ME A BIT. To power cycle, you simply turn off your device completely and remove the plug from the outlet. If the device is not there, youll just need to add it. Confirm the connected device has power, 3. I just added a SmartThings button to my system. Reading recommendation: Should Smart Devices Be on a Separate Network? Help! There is simply no gain in trying to get through the fix when youre not even sure about the issue. For example, a Roomba robot vacuum has an iRobot Home app. When you factory reset your Alexa device, all data and custom settings will be deleted. I can imagine that one of the webcore grandmaster coders could come up with some system that did let you do more but, wow, the coding would be complicated. Unless you mistakenly changed the DTH for the physical button to the virtual device, rather than leaving the physical button alone and creating a brand new virtual device which will use the virtual DTH. Alexa skills are smart device apps or features inside Alexas system. When you toggle the switch off, a list of all the devices will appear. That will be more than enough to help you with the majority of these errors. You use it for a completely separate virtual device. I can control all of my Hue that are linked to the echo and not through smartthings. Thanks for that long post. Next, check if the power outlet has a charge by using an outlet tester. Since Alexa only works with WiFi, your new smart device has to be connected to the WiFi too. You can resolve the problem by reconnecting your Alexa device to your WiFi network. Its an if/then structure. I thought Alexa devices update automatically. Tip: If you want to keep the Whisper mode at night, create a routine. JD: But only the virtual device will show up on the Amazon list of devices, because it cant see ST buttons.. So, if your WiFi is unstable, expect your Alexa device to lag or become unresponsive. I talk a lot about turning things off and on again. When installing or maintaining electronic devices in your home, make sure to observe the manufacturers instructions at all times. Outdated firmware and power connectivity issues can also cause the issue. Are you sure that Alexa is the problem and not your guest room lights? I bought a brand new Alexa, brand new smart bulbs that say they are compatible with Alexa. Its difficult to avoid dependencies on cloud services with smart home devices (as Alexa itself is a cloud service). bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-switch.src/simulated-alexa-switch.groovy, bjpierron/SmartThings-Alexa/blob/master/devicetypes/bjpierron/simulated-alexa-button.src/simulated-alexa-button.groovy. I usually just run the same Google speed test check, except this time I stand beside the device as opposed to the Wi-Fi router. it will automatically select the correct device type handler. You will be much, much happier with the Echo Remote control. Its really just software. Alexa does not recognize the device. Open the SmartThings app. Its very much appreciated! It will walk you through creating the right kind of virtual device. If your Alexa device is unresponsive, check its power adapter. All rights reserved -, 1. For this youll firstly need to disable the specific Skill from Alexas app (under More > Skills & Games > Your Skills > Skill > Settings > Disable Skill), Then Uninstall the app from your phone. In that case, youre going to have to go to the beginning and start all over because thats not what youre trying to do. I thought it would be a nice novelty to be able to control them with my Alexa, but this is way too frustrating. Sometimes it can be the manufacturers app that has an issue. Make sure to leave it unplugged for 1 minute for all caches to clear. In fact, this thread reminded me that I have one stuck magnetically to the side of our refrigerator. Scroll down and select "Device Settings.". The ST button natively supports those 3 conditions. Then, input the new or default wake word. same issue with Phillips bulb, worked fine for almost 1 year then became unresponsivemight just switch to all smart plugs. I also have a number of smart plugs. . Voice controls are even accessible via Bixby or Alexa. Alexa devices use WiFi to work. So you would end up with one ST automation and one Alexa routine for every tap pattern on the button. However, if your plug is unresponsive, there are two ways that you can use to update the firmware on these plugs. Trying to get two devices from different manufacturers to talk to each other can be very frustrating. Alexa depends on the Amazon Alexa app. They all became unresponsive. Similarly, you can ask the Alexa system to learn your voice, and the smart assistant will start training itself. 7 Factors To Consider, Does Alexa Have To Be Plugged In To Work? 16 easy ways to fix unresponsive Alexa devices. Ill take the time to digest it thoroughly. Power went off and now she wont turn back on. Posted on Published: December 2, 2021- Last updated: November 26, 2022, 12 Reasons Why Alexa Doesnt Turn On + 12 Fixes (2023), 12 Reasons Why Alexa Doesnt Respond To Commands + 12 Fixes. I almost got to a clean slate. Not to mention that Alexa will continue to whisper until you turn this mode off. When you add a physical device to your smartthings account by using the smartthings mobile app, a standard device type handler will automatically be assigned to it based on initial communications with the device. The problem is between my ears. What it should find is the virtual device. If you have changed its wake word and still keep calling Alexa Alexa, it wouldnt respond. Alexa does not recognize that device class. I reset the hub (pulled the plug and 1 battery) when it came back on, the device was OK again. But Alexa will never see that button. See the FAQ. To check or change the WiFi network, first, go to the app setting. And that includes your custom wake word. Each device can be set with the checkbox beside each device. If the device is connected to a power outlet, disconnect it for two minutes, and then reconnect it.
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